About Synopsis

Synopsis is a French company established in early 2023, in Paris. Our company offers a tool to assist people in categorizing unstructured feedback and transforming it into actionable insights. Two main factors have driven the emergence of Synopsis:

Companies struggle to exploit the potential of qualitative data emerging from various sources such as reviews, social media, and support
AI and LLM provide a solution to gain a better understanding of this unstructured landscape.

We firmly believe in the significance of processing customer feedback and qualitative studies, aiming to empower companies to finally access this valuable knowledge.

Our vision

Optimize every customer interaction

At Synopsis, we believe in a world where customers are considered as trusted allies. This vision is grounded in two key pillars: Atomic Research and AI. We specialize in converting verbatims into actionable insights, enhanced by the power of LLMs.

Our mission

We turn customer feedback into action

In practical terms, Synopsis is a SaaS solution that helps you to:

Centralize all your feedback
Discover powerful insights
Turn them into actionnable strategies

Explore the product overview

They are talking about us

Meet the Team

Antoine Boileau

Cofounder, specialized in IT
"Customer feedback has been essential in improving teams' work dynamics. I find great satisfaction in assisting users across diverse organizations, contributing to providing product teams with deeper insights. Through Synopsis, we harness the power of AI to empower these teams.”
Antoine Pezé

Cofounder, specialized in UX
"With every conversation with users, I am amazed, even after 10 years in this field. It's incredible! I dream of sharing these moments with highly technical teams, enabling them to realize the significance of user feedback for continuous improvement. Synopsis provides a means to strive for it."
Thomas Wickham

Cofounder, specialized in AI
"UX is a process. We engage with users in a certain way, uncovering valuable insights that guide our design in order to improve products and services. And it works across all domains! How can we not want to spread this as widely as possible? That's why I co-founded Synopsis."