Product overview
All your feedback categorized by AI
Atomic Research & AI, the combo
Atomic Research
Atomic Research is a methodology used by UX researchers to transform customer data into recommendations. Verbatims are initially grouped by facts, and then by insights on which actionable steps can be derived. This provides you :
more compelling arguments
a constantly accessible feedback repository
the ability to understand why decisions are made
AI to use Atomic Research at scale
Many companies struggle to analyze customer feedback because sorting through customer feedback is either too costly or too complex. AI allows us to go beyond that. By adapting our AI model to Atomic Research, you now have access to relevant insights regardless of your organization or industry.
We even allow you to bring your own LLM or to select the LLM you want to use for enterprise plans.
Analyze your feedback with precision
Automatic verbatims
Messages are broken down into verbatims, representing the most valuable parts of the feedback. Each verbatim is analyzed by emotion, automatically categorized and translated into the organization's language.
Custom filters
Add all the filters that you need by simply matching your data to the corresponding fields in Synopsis. Brand, country, customer profile, every metadata can be added easily.
Control your taxonomy
Manageable taxonomy
Our manageable taxonomy allows you to have complete control over your categorization process. We offer two primary classifications:
By subject, such as “partner profile”
By experience, such as “too many fake profiles”
Topic inspiration with AI
Explore the topics emerging from your feedback using our suggested topics feature. Save the subjects you wish to track and analyze them over the long term.
Make your feedback actionable
Visual insights
Uncover insights by analyzing graphics that emphasize key topics. Save and categorize these insights to craft a convincing narrative for your stakeholders.
Action plan
Once you've outlined your insights, it's time for action! Create relevant tasks and seamlessly share them with your teams through your preferred tools.
Understand at scale the needs of your customers
1. Centralize
All your feedback at one place
NPS, in-app surveys, interviews, social media and more
2. Discover
Insights suggested by AI
Manageable taxonomy, topic inspiration with AI, user journey
3. Act
Action plan based on insights
Visual insights, insight and task management